FAQ
🌊 Materials & Craftsmanship
🐚 Where do your jewelry pieces come from ?
Each Sal do Sul creation is imagined and handcrafted between the sea and sunshine. Our shells are collected during seaside walks, and every piece is designed as a poetic, one-of-a-kind memory of the ocean.
🌾 What materials do you use ?
We use mainly stainless steel gold-plated wire, water-resistant materials, natural seashells and stones.
Every component is carefully chosen for its durability, shine, and harmony with the marine soul of Sal do Sul.
🌊 Can I wear my jewelry in the water ?
Yes ! Our stainless steel gold-plated jewelry is water-resistant - both fresh and salt water.
However, to preserve their glow, we recommend avoiding contact with chemicals (perfume, lotion, chlorine).
Shipping & Delivery
💌 What are your shipping times ?
All jewelry is shipped within 2 to 5 business days from Martinique.
⏳️ Estimated delivery times
Europe: 4-8 business days
International: 7-14 business days
🌍 Where do you ship to ?
We currently ship to Europe, Canada, and Switzerland.
If your country isn't listed yet, send us a message - we'll do our best to make it happen.
Orders & Custom Requests
💝 Do you accept custom orders ?
Yes!
We love creating unique, personalized pieces - whether it's a different size, color, or shell. Just email us at saldosuljewelry@gmail.com or reach out through the Get in Touch page to share your idea.
💎 How can I request a personalized piece ?
You can request a personalized piece by contacting us directly at saldosuljewelry@gmail.com or through our Get in Touch page.
Tell us what you have in mind - a special shell, color, size, stone, or a personal story - and we will design a piece that reflects your unique connection to the sea. 🌊
Returns & Exchanges
🔄 Can I return or exchange an item ?
Returns are accepted within 14 days of delivery, as long as the jewelry hasn't been worn.
📦 What if my jewelry arrives damaged ?
If there's an issue (wrong size, damage, defect); please contact us at saldosuljewelry@gmail.com
Contact & Support
📧 How can I contact you ?
You can reach us anytime at saldosuljewelry@gmail.com, or through the Get in Touch page on our website.
We are also active on Instagram and TikTok, where we share new creations, behind-the-scenes moments, and the ocean's daily magic. 🌊✨️
Come say hello - we love connecting with our community !